Shipping Policy
We are committed to providing clear information about how your orders are processed, shipped, and delivered. This policy covers all purchases made through our website and is part of your purchase agreement with Hollingmere.
Shipping Overview
| Order Cut-Off Time | Orders placed before 16:00 GMT are processed the same business day |
| Processing Time | Typically 1–3 days (Monday–Friday) |
| Transit Time | 4–6 days (Monday–Friday) after processing |
| Estimated Delivery | 5–9 business days from order placement |
| Shipping Costs | Free shipping within the United Kingdom |
| Tracking |
Order updates are available on the Track Your Order page using the information provided after purchase. |
Order Cancellations
Orders can only be cancelled before processing begins. To request a cancellation, contact us promptly at info@hollingmere.com. If you decide not to keep an item after it has been delivered, you can initiate a return by following the steps described in our Return and Refund Policy.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email info@hollingmere.com including:
- Your order number
- A brief description of the issue
- Photos of the item and packaging
After review, you can request a replacement or a full refund.
Delivery Delays
While we aim to meet estimated delivery times, delays may occur due to:
- Public holidays or high-volume periods
- Severe weather or natural events
- Courier disruptions or operational issues
If your order exceeds the estimated timeframe, please allow up to 3 extra business days before contacting our support team at info@hollingmere.com.