Start Here for Support
Need clarity on orders, deliveries, or returns? Start with our FAQ, and contact us if more guidance is needed.
What payment methods do you accept?
A complete list of available payment methods is provided on our Payment Policy page.
When will the refund process finish?
After receiving and inspecting returned items, approved refunds are issued to the original payment method within 7 business days. The timing for funds to appear may vary depending on your financial institution.
Where can I check my order status?
Order updates are available on the Track Your Order page using the information provided after purchase.
What steps are required for a return or exchange?
You can submit a request to return or exchange items within 30 days of delivery. Returns outside this period cannot be accepted. To initiate a request, contact our support team at info@hollingmere.com and provide:
- Your order reference number
- The product(s) you wish to return or exchange
- The reason for the return or exchange
- Photographs, if relevant to the issue
What steps should I take if my delivery is late?
While we aim to meet estimated delivery times, delays may occur due to:
- Public holidays or high-volume periods
- Severe weather or natural events
- Courier disruptions or operational issues
If your order exceeds the estimated timeframe, please allow up to 3 extra business days before contacting our support team at info@hollingmere.com.
Still searching for answers?
Let our team guide you forward. Drop us a line at info@hollingmere.com, reach us at +31612605679, or share your message through our Contact Form.