Privacy Policy

This Privacy Policy explains how Hollingmere collects, manages, and protects personal information provided by visitors and customers when using our website. This website is owned and operated by MPR Commerce. By using our site, you consent to the practices outlined in this policy. If you do not agree, please refrain from using our services.

1. About Us

  • Store Name: Hollingmere
  • Owner and Operator: MPR Commerce
  • Registration Number: 92599818
  • VAT Number: NL004552705B80
  • Address: Verlengde hoge klei 20, 2242 NS Wassenaar, Netherlands
  • Customer Support Hours: Monday to Friday, 09:00–17:00 GMT
  • Email: info@hollingmere.com
  • Phone: +31612605679
  • Contact Form: Share your inquiry via the form located on our Contact Us page.

2. Information We Collect
Depending on your interaction with our website, we may gather:

  • Contact information such as name, email, phone number, and shipping or billing addresses
  • Order details, including purchased items, transaction history, and communication records
  • Device and technical data, such as IP address, browser type, and website usage patterns
  • User preferences, consent choices, and marketing subscriptions
  • Cookies and similar tracking information to monitor site performance and activity

3. How We Use Your Information

  • Process and deliver orders, including returns or exchanges
  • Respond to customer inquiries and support requests
  • Send notifications about orders, promotions, or updates (where consent is provided)
  • Maintain website security and prevent unauthorized activity
  • Analyze site usage to improve functionality and user experience

4. Payment and E-Commerce Processing
All payments are processed through Shopify Inc., a secure third-party platform. Sensitive financial data, such as full card numbers, is never stored on our servers. For more information, see Shopify Terms of Service and Shopify Privacy Policy.

5. Sharing and Disclosure
We may share your personal data with trusted service providers to facilitate:

  • Order fulfillment and shipping
  • Payment processing
  • Customer support and communications
  • Analytics and website performance tracking

We may also disclose information when legally required or to protect rights. Data may be transferred outside the United Kingdom, with safeguards to protect your privacy.

6. Cookies and Tracking
We use cookies and similar technologies to operate the website, analyze traffic, and manage marketing. Essential cookies are required for site functionality. You can manage cookies through your browser settings. More information is available in the Shopify Cookie Policy.

7. Your Rights

  • Access: Request a copy of the personal information we hold
  • Correction: Update or correct inaccurate data
  • Deletion: Request removal of data where legally permitted
  • Marketing Preferences: Opt-out of marketing communications at any time

To exercise any of these rights, contact us at info@hollingmere.com.

8. Data Security
We implement administrative and technical measures to protect personal information from unauthorized access, alteration, or misuse. While we strive for security, no method of electronic transmission is completely secure.

9. Data Retention
Personal information is retained only as long as necessary for operational, legal, or regulatory purposes. Once no longer needed, data is securely deleted or anonymized.

10. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in law, technology, or business practices. Updates take effect immediately upon posting, and we encourage regular review of this page.

11. External Links
Our website may contain links to third-party websites. Hollingmere is not responsible for the content or practices of external sites, and this policy does not apply once you leave our domain.