Overview
We aim to make returning or exchanging items straightforward while respecting your rights under consumer protection laws. This policy explains how to manage returns, refunds, exchanges, and cancellations with Hollingmere.
Scope of Policy
This policy covers all products purchased from Hollingmere's online store. It complements our Terms of Service and applies in addition to any statutory consumer rights.
Return and Exchange Requests
You can submit a request to return or exchange items within 30 days of delivery. Returns or exchanges outside this period cannot be accepted. To initiate a request, contact our support team at info@hollingmere.com and provide:
- Your order reference number
- The product(s) you wish to return or exchange
- The reason for the return or exchange
- Photographs, if relevant to the issue
Wait for approval before sending the item back. Follow the provided instructions for packaging and the return address.
Requirements Criteria
To qualify for a return or exchange, items must:
- Be in the condition they were delivered, without signs of use beyond initial inspection (unused and unwashed)
- Include all original packaging, labels, and accessories
Products that fail to meet these conditions are not qualified for return or exchange.
Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, please email info@hollingmere.com including:
- Your order number
- A brief description of the issue
- Photos of the item and packaging
After review, you can request a replacement or a full refund.
Refund processing
After receiving and inspecting returned items, approved refunds are issued to the original payment method within 7 business days of approval. The timing for funds to appear may vary depending on your financial institution. You will be notified once the refund has been completed.
Order cancellations
Orders can only be cancelled before processing begins. To request a cancellation, contact us promptly at info@hollingmere.com. If you decide not to keep an item after it has been delivered, you can initiate a return by following the steps described above.
Additional notes
Customers are responsible for return shipping on items that are not damaged, defective, or incorrect. Ensure items are packaged securely to avoid damage during transit. No restocking fees are charged.